Responsible Gaming
Gambling is for adults only and should remain a form of entertainment. Stakes can be lost in full. Gambling is not a way to earn income or solve financial problems.
Keeping Control of Time and Money
A fixed budget and clear time limits can help keep gambling separate from other spending and activities. Only money that can be lost without affecting rent, bills, food or other essential expenses should be used for gambling.
Losses should not be chased with higher stakes or additional deposits. Regular breaks can help avoid making decisions under time pressure or after extended gambling sessions.
Signs of Problem Gambling
Professional support may help if:
- gambling takes more time or money than planned;
- stakes are increased in an attempt to recover previous losses;
- money needed for essential expenses is used for gambling;
- gambling is hidden from family or friends;
- work, relationships or everyday life are affected by gambling;
- taking breaks or stopping gambling becomes increasingly difficult.
Taking a Break and Account Restriction
Anyone who wants to pause or stop gambling completely can contact customer support about an account restriction or available self-exclusion options. Professional advice should also be sought in cases of serious financial or personal difficulties.
Help in Switzerland
SoS Spielsucht – Spielen ohne Sucht provides information and counselling for people affected by gambling problems and their families. Free and anonymous telephone counselling is available around the clock.
Telephone: 0800 040 080
SafeZone.ch provides free and anonymous online counselling on addiction-related issues from qualified professionals.
SafeZone.ch Online Counselling
Sucht Schweiz brings together counselling services, emergency contacts and other support options in Switzerland.
International Support
Gambling Therapy provides free support for problem gambling and multilingual live support.
Support for Family and Friends
Problem gambling can also affect family members and people close to the player. The services listed above support not only players, but also relatives and anyone concerned about another person’s gambling behaviour.
In the event of immediate danger or an acute medical crisis, contact the local emergency services.